We may have refund policy product-by-product basis, Please refer to specific instructions on invidivual product pages in this regard, otherwise this refund policy will apply.
We try our best to keep our customers happy and satisfied with the quality of our products. We value you as our customer and would like you to get repeat orders from you. So we will go the extra mile to provide the best quality products and services.
Pay attention to the fact that there may be a slight variation in color and design for the actual physical product from the model shoot images on product pages.
If you don’t like the product, let us know by email. We will try our best to find the mutually agreeable solution. If an item you ordered from KurtiFashion.com does not meet your expectations, do write to us and we will happily try to assist you. We at KurtiFashion.com are dedicated to offer you the best quality products and services.
If you are not satisfied with the quality of the product, we will discuss the cause. If no other solution is possible, you can return the product within 7 days of getting the delivery.
In cases when the refund is necessary, shipping charges will not be refunded and customers are required to pay for the shipping costs (to and fro) and handling charges (in case the order was Cash on Delivery) to return the goods.
We use a third-party shipping logistics company to process returns. If the company doesn’t provide return facility in your particular location or postal code area, you may have to return the product on your own using a courier agency in certain circumstances. We will issue the refund only after we get the product in untempered and unused condition. You need to keep the label safe in order for us to process your return. If you are returning a product because it had defects or was damaged, you need to provide ‘opening video’ as evidence to prove it.
You can reach us via our WhatsApp helpline number (+9177422-88256), email us – [email protected] or write to us – 61, Ashok Nagar, Purnai Chungi Ajmer Road Jaipur (302019).
Any dispute will be subject to Jaipur jurisdiction.